Terms of Use

1. The Service

QuickKirana is a grocery storefront in India. After you choose a delivery location, we identify a nearby participating branch, show that branch’s catalogue, and let you place an order for delivery. Availability, prices, fees, catalogue, and delivery times depend on the selected branch, stock, and whether your pin is serviceable.

You may browse and add items to a cart without an account. Placing an order requires you to sign in, save a delivery address that we can serve, and complete checkout. In these Terms, “we”, “us”, and “QuickKirana” mean the operator of the Service, and “you” means the customer using it.

2. Eligibility

The Service is intended for customers in India who are at least 18 years of age and able to enter a contract to purchase goods for delivery. By using the Service you represent that you meet these requirements and that the mobile number you verify is yours to use.

3. Accounts

You create an account by verifying an Indian mobile number with a six-digit OTP sent over WhatsApp. First-time customers must provide a display name. You may add an optional email on your profile. Your verified mobile number is your login identity and cannot be changed from the profile form.

You are responsible for activity under your account and for keeping your device and OTP communications secure. We may refuse, suspend, or close access where the account is not available for the customer app, where we detect abuse, or where required by law. You may permanently delete your account from My Account → Delete account, subject to records we must keep as described in the Privacy Policy.

4. Location and serviceability

We use the delivery pin you choose — and, if you allow it, your device location — to decide whether we can deliver and which branch serves you. If your area is not serviceable, or the assigned store is not accepting orders, you will not be able to complete checkout for that location. You can change location from the address picker and manage saved addresses in My Account → Addresses.

5. Catalogue, pricing, and fees

Products, prices, and stock are shown for your selected branch and may change until the order is successfully placed. Checkout may include an item total plus delivery, handling, and platform charges, minus any valid promo. The amounts payable are those displayed in the bill at the time you confirm the order. Images and descriptions are illustrative; packaged goods are supplied as available at the fulfilling branch.

6. Orders

Placing an order is an offer to buy the listed items from the assigned branch at the prices and fees shown. An order is accepted subject to stock, serviceability, store capacity, and — for online checkout — successful payment confirmation. We may decline or be unable to fulfil items that are out of stock or unavailable at checkout or payment.

You can track orders from My Account → Orders. Optional order notes may be sent with the order where the checkout form allows it. You must provide a reachable address and phone number for handoff. After an order is placed, it cannot be cancelled in the app. Doorstep cancellation, inspection, returns, and refunds are described in our Order Cancellation & Return Policy.

7. Payments

You may pay online through Cashfree (including UPI, cards, and net banking) or choose cash on delivery where that option is offered at checkout. Online payment is confirmed with our servers before the order is treated as paid. Cash on delivery is collected at handoff.

If you close or fail the Cashfree window, the order may remain unpaid. Delivery does not start until payment is completed for online orders. You may retry payment from the order page where the Service offers it. If a payment attempt is deducted but the order cannot be processed, any automatic refund is handled according to the payment gateway and our payment confirmation process. QuickKirana does not store your full card or UPI credentials.

8. Promotions

Promo codes may provide a percentage or fixed discount, or free delivery, subject to conditions shown in the app (including minimum order value where applicable). A promo may be removed if it is invalid, expired, or no longer meets cart conditions. Offers are not transferable and may be withdrawn.

9. Delivery

Delivery estimates, including references to delivery in about 10 minutes, are targets based on the assigned branch and are not guarantees. Times depend on distance, store capacity, traffic, and weather. You must be available at the pin you selected. If we cannot complete delivery because the address is incorrect or unreachable, the branch may follow its local handoff practice for that order. Riders wait a limited time at the pin; missed handoff and related fees are described in the Order Cancellation & Return Policy.

10. Acceptable use

You agree not to:

• Misuse the Service or place orders you do not intend to receive.
• Attempt unauthorised access, scrape catalogues, or interfere with payments, maps, carts, or other users.
• Abuse OTP, checkout, or promo flows, or use another person’s number, address, or payment method without authority.
• Use the customer app with an account type that is not permitted for customers.

11. Third-party services

The Service uses third parties to operate, including WhatsApp for login OTPs, Cashfree for online payments, and Google Maps / Places for location search and pins. Their terms and privacy policies apply to their processing. We are not responsible for outages or failures of those providers beyond our reasonable control.

12. Intellectual property

The QuickKirana name, storefront, layout, and related content are owned by us or our licensors. You receive a limited, revocable licence to use the Service for personal grocery ordering. You may not copy, reverse engineer, or commercially exploit the Service except as allowed by law.

13. Privacy

How we collect and use personal information is described in our Privacy Policy. By using the Service you also agree to that Policy.

14. Liability

The Service is provided on an “as available” basis. To the extent permitted by law, QuickKirana is not liable for indirect, incidental, or consequential losses, or for delay, stock-outs, or failed delivery caused by events outside our reasonable control. Nothing in these Terms limits rights that cannot be excluded under applicable Indian consumer law, including liability for proven deficiency of service where such rights apply.

Our aggregate liability to you in connection with any order is limited to the amount you paid for that order, except where the law requires otherwise.

15. Governing law

These Terms are governed by the laws of India. Courts in India shall have jurisdiction, without affecting any non-excludable consumer rights you may have.

16. Changes

We may update these Terms and the Service from time to time. The effective date at the top of this page will be revised when we do. Continued use after a change constitutes acceptance of the updated Terms. Material changes will be reflected on this page at /terms.

17. Contact

For questions about these Terms, an order, or your account, email support@quickkirana.in, use My Account, or the support details printed on your order receipt or invoice.